Terms of Service
Welcome to Zoë & Bella.
These Terms of Service ("Terms") govern your access to and use of our website, products and services. By visiting our website or placing an order with Zoë & Bella, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
Throughout these Terms, the words "we", "our", and "us" refer to ZS ECOM LTD, trading as Zoë & Bella. The words "you" and "your" refer to any visitor, customer or user of our website.
1. Company Information
Zoë & Bella is the trading name of ZS ECOM LTD.
Registered Office
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Website
https://zoeandbella.com
Telephone
+44 7460 017179
Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM
We aim to respond to all enquiries within one to two working days.
2. Acceptance of These Terms
By accessing this website, browsing our collections or placing an order, you confirm that you have read, understood and accepted these Terms of Service together with any policies referenced throughout our website.
These Terms apply to all visitors, customers and users of our website.
We reserve the right to amend these Terms at any time where reasonably necessary. Any updates will be published on this page together with a revised effective date. Continued use of our website after changes have been published constitutes acceptance of the updated Terms.
3. Eligibility
To purchase products from Zoë & Bella, you must:
- be at least 18 years of age, or have permission from a parent or legal guardian;
- provide accurate and complete information when placing an order;
- use the website only for lawful purposes.
By placing an order, you confirm that the information provided during checkout is true, accurate and up to date.
4. Use of Our Website
You agree to use this website responsibly and only for lawful purposes.
You must not:
- misuse or interfere with the operation or security of the website;
- introduce viruses, malware or harmful software;
- attempt to gain unauthorised access to our systems;
- use automated software or bots to extract information from the website without our written permission;
- use our website in any way that may damage our reputation or affect other customers.
We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms have been breached.
5. Product Information
We carefully present our collections as accurately as possible.
While every effort is made to display colours, fabrics and product details correctly, the appearance of products may vary slightly depending on your device, monitor settings and lighting conditions.
Measurements, descriptions and sizing information are provided as guidance only. If you are unsure about sizing, we recommend contacting our Customer Support team before placing your order.
All products are subject to availability.
We reserve the right to discontinue, amend or update products without prior notice.
6. Pricing
All prices displayed on our website are shown in the applicable currency selected by the customer.
Prices may change without prior notice.
Although we make every effort to ensure pricing is accurate, genuine pricing errors may occasionally occur. Where an obvious pricing error has affected your order, we reserve the right to cancel the order before dispatch and issue a full refund.
Applicable taxes will be displayed during checkout where required.
7. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
Once your order has been submitted, you will receive an automatic confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.
Your order is accepted only once it has been processed and prepared for dispatch.
We reserve the right to decline or cancel any order where reasonably necessary, including but not limited to:
- suspected fraudulent activity;
- incorrect pricing;
- payment issues;
- stock availability;
- inaccurate customer information.
If your order cannot be fulfilled, any payment already received will be refunded using your original payment method.
8. Payment
Payment must be completed in full before your order can be processed.
We accept the payment methods displayed during checkout.
All transactions are processed securely through trusted third-party payment providers. Zoë & Bella does not store or have access to your full payment card details.
If a payment is declined or cannot be authorised, we will be unable to process your order.
9. Order Confirmation
After placing an order, you will receive an email confirming that we have received your purchase request.
Once your order has been prepared for dispatch, you will receive a separate confirmation containing your delivery information and, where applicable, tracking details.
Please ensure your email address is entered correctly during checkout. We cannot accept responsibility for delays resulting from incorrect contact information supplied by the customer.
10. Order Processing
Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.
Our standard processing time is 1–3 working days.
During busy periods, promotional events or seasonal sales, processing times may occasionally be extended. Should this happen, we will always endeavour to keep customers informed.
Orders may only be cancelled before they have been dispatched.
Once an order has entered the dispatch process, cancellation is no longer possible. Customers may instead refer to our Return & Refund Policy after delivery if they wish to return an eligible item.
11. Delivery
Zoë & Bella currently delivers to the destinations displayed during checkout.
Processing Time
Orders are typically processed within 1–3 working days (Monday to Friday).
Estimated Delivery Time
Once dispatched, orders are usually delivered within 6–10 working days (Monday to Friday).
The estimated total delivery time is approximately 7–13 working days from the date your order is placed.
Please note that these delivery estimates are provided as a guide only and are not guaranteed. Delivery times may occasionally be affected by factors beyond our control, including customs procedures, courier delays, severe weather conditions or periods of exceptionally high demand.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete. Zoë & Bella cannot accept responsibility for delays or additional costs resulting from incorrect delivery information supplied by the customer.
Should a parcel be returned to us due to an incorrect address, refusal of delivery or failure to collect the parcel, additional delivery charges may apply before the order can be re-dispatched.
12. Returns & Refunds
We want you to shop with complete confidence.
If you are not entirely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the conditions outlined in our Return & Refund Policy.
To qualify for a return, products must:
- be unworn, unused and in their original condition;
- include all original tags where applicable;
- be returned in their original packaging where reasonably possible;
- show no signs of use, washing or damage caused after delivery.
Certain products may be excluded from return where permitted by applicable law, including personalised or customised items and products that cannot be returned for hygiene reasons once opened.
Before returning any item, customers must contact our Customer Support team to obtain return instructions.
Returns sent without prior authorisation may not be accepted.
Approved refunds will be issued using the original payment method whenever possible.
13. Return Shipping Costs
Unless otherwise stated, customers are responsible for the cost of returning eligible items.
Original delivery charges are non-refundable unless required by applicable law or where the item received is faulty, damaged or incorrect.
If you receive a defective, damaged or incorrect item, please contact us promptly after delivery. We will review your request and, where appropriate, arrange a suitable resolution in accordance with your statutory rights.
14. Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has entered the dispatch process, cancellation is no longer possible.
Customers wishing to cancel an order should contact our Customer Support team as soon as possible.
If the order has already been dispatched, the customer may request a return after delivery in accordance with our Return & Refund Policy.
15. Promotions & Discount Codes
From time to time, Zoë & Bella may offer promotional discounts, voucher codes or limited-time offers.
Unless expressly stated otherwise:
- only one promotional code may be used per order;
- discount codes cannot be exchanged for cash;
- promotional codes cannot be applied retrospectively after an order has been placed;
- promotions may be withdrawn or amended at any time without prior notice.
Where misuse, fraud or abuse of promotional offers is suspected, we reserve the right to cancel the affected order or withdraw the promotional benefit.
16. Intellectual Property
All content available on this website, including but not limited to text, product descriptions, photographs, graphics, logos, branding, page layouts, icons and other materials, is the property of Zoë & Bella or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish or commercially exploit any content from this website without our prior written permission.
Unauthorised use of our intellectual property may result in legal action.
17. Acceptable Use
When using our website, you agree not to:
- breach any applicable law or regulation;
- interfere with the operation or security of the website;
- upload malicious software or harmful code;
- attempt to gain unauthorised access to our systems;
- misuse customer accounts or personal information;
- use automated systems to scrape or copy website content without permission.
We reserve the right to restrict or terminate access to our website where these Terms have been violated.
18. Limitation of Liability
Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted under applicable law.
To the fullest extent permitted by law, Zoë & Bella shall not be liable for indirect, incidental or consequential losses arising from the use of our website or the purchase of our products.
Our total liability in connection with any order shall not exceed the amount paid by the customer for the relevant product.
Nothing in these Terms affects your statutory rights as a consumer.
19. Disclaimer
While we make every reasonable effort to ensure that the information on our website is accurate and up to date, we do not guarantee that all descriptions, images, pricing or other content will always be free from errors or omissions.
We reserve the right to correct inaccuracies, update information or withdraw products at any time without prior notice.
The website is provided on an "as available" basis. Although we strive to maintain uninterrupted access, we cannot guarantee that the website will always operate without interruption or be free from technical issues.
20. Privacy & Personal Information
Your privacy is important to us.
Any personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable.
By using our website or placing an order, you acknowledge that your personal information may be collected, stored and processed for purposes including:
- processing and fulfilling your order;
- providing customer support;
- improving our website and services;
- complying with our legal obligations;
- preventing fraud and maintaining website security.
For further information about how we collect, use and protect your personal information, please refer to our Privacy Policy.
21. Third-Party Services & Links
Our website may contain links to third-party websites or services for your convenience.
These websites operate independently from Zoë & Bella, and we are not responsible for their content, availability, privacy practices or terms of use.
Accessing third-party websites is entirely at your own risk. We recommend reviewing their own policies before providing personal information or making purchases.
22. Website Availability
We make every reasonable effort to ensure our website remains available at all times.
However, we do not guarantee uninterrupted access. From time to time the website may be unavailable due to maintenance, technical issues, software updates or circumstances beyond our reasonable control.
We shall not be liable for temporary interruptions affecting access to the website.
23. Force Majeure
Zoë & Bella shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
- natural disasters;
- severe weather conditions;
- strikes or industrial action;
- transport disruptions;
- pandemics or public health emergencies;
- acts of government;
- customs delays;
- cyber attacks;
- failures affecting communication networks or payment providers.
Where such circumstances occur, we will make reasonable efforts to minimise any disruption to our customers.
24. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms.
The remaining provisions shall continue in full force and effect.
25. No Waiver
Any failure by Zoë & Bella to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision at a later date.
26. Entire Agreement
These Terms of Service, together with our Privacy Policy, Delivery Policy, Return & Refund Policy and any other policies published on our website, constitute the entire agreement between you and Zoë & Bella regarding your use of our website and the purchase of our products.
They supersede any previous agreements, communications or understandings relating to the same subject matter.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business operations, legal requirements or website functionality.
The latest version will always be published on this page together with the updated effective date.
We encourage customers to review these Terms periodically.
28. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or relating to these Terms, your use of our website or any purchase made through Zoë & Bella shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection legislation provides otherwise.
Nothing within these Terms limits or excludes any statutory rights available to consumers under applicable law.
29. Contact Information
If you have any questions regarding these Terms of Service or require assistance, please contact us using the details below.
Trading Name
Zoë & Bella
Company
ZS ECOM LTD
Registered Office
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Website
https://zoeandbella.com
Telephone
+44 7460 017179
Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM
We aim to respond to all enquiries within one to two working days.
Thank you for choosing Zoë & Bella.
We truly appreciate your trust in our boutique and are committed to providing beautifully curated fashion together with outstanding customer service.
Last Updated: 16 July 2026